YES PAY UPI COMPLAINT BOX

Yes bank is one of the most reliable  banks to give its best services to their customers. But anyone can face some problems related to the UPI Application such as:-

1)- Money deduction
2)-ATM issues
3)-Payment failure
4)-UPI application related issues

And many more.  If you have any issue and want a file a complaint, follow the steps provided below in the manner told.

YES PAY UPI TOLL FREE NUMBER

It is the initial stage of your problem. You can directly contact to your Branch Manager of your respective Branch or call to the toll free number or fill the online complaint form. You are advised to keep all the documents related to your complaint with you while calling to the toll-free number of the bank. The contact details of the bank are mentioned below:

Toll free number:- 912230993600

YES PAY UPI PRINCIPAL NODAL OFFICER

If you are not satisfied with the first step, you can visit your nearest branch and also can contact the Principal Nodal Officer. Principal Nodal Officer will take around 8-10 days to resolve your issue. You can write to the Principal Nodal Officer at:-

Principal Nodal Officer
YES Bank Ltd.,
7th Floor, Tower B, Building Number 8,
DLF Cyber City Phase II,
Gurgaon, Haryana,
India
Contact Number – +91 124 461 9006
Fax Number – +91 124 256 0060
Email – [email protected]

CONTACT YES PAY UPI SENIOR PRESIDENT & COUNTRY HEAD

If your problem does not got fixed in the period of ten days, you can take your complain to higher authority. You can contact the Senior President and Country Head:-

Senior President and Country Head, Branch Service Delivery,
Branch Service Delivery,
Yes Bank Limited,
22nd Floor, IFC, Yes Bank Tower, IFC Mumbai,
Maharashtra-400013
India
Contact Number – +91 124 461 9044
Email – [email protected]

BANKING OMBUDSMAN

If you do not get any reply within a month or if you are not satisfied with the reply, in that case, you can take the issue to the Banking Ombudsman. The banking ombudsman of every bank is situated in the state capitals. Banking Ombudsman is known as Banking Lokpal in Hindi and is appointed by Reserve Bank of India (RBI).

 

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