STEP BY STEP PROCEDURE FOR COMPLAINT SOLVING IN ACAB

The Assam Cooperative Apex Bank Ltd(ACAB) was established in 1948. Since then the Bank has developed and expanded its activities/ operations and has grown in manifolds. The Bank has a wide network of 67 branches and 6 Zonal Offices, spread throughout the state the State providing effective banking products and other related services to the general public of Assam. In case you face any issue, you can file a complaint and resolve it in the manner told below.

ASSAM COOPERATIVE APEX BANK LTD ONLINE COMPLAINT FORM

You can call the toll-free number of the Bank or fill the online complaint form. Local citizens can directly walk into their respective Branch and consult to the Branch Manager. The complaint form for registering a complaint in Assam cooperative apex bank is available on the official site of the bank. You can also upload your online complaint with all the valid proofs attached. The Contact details of the Assam Cooperative Bank are mentioned below:
Toll-free No.: (0361) 2545092/2515013
Email:- [email protected]
[email protected]

ZONAL MANAGER ASSAM COOPERATIVE APEX BANK

ACAB is divided into 6 zonal offices. In case your issue is not resolved in the above step or you are not satisfied with the response of the bank, in that situation, you can contact to your respective zonal manager. Bank will take around 7-10 working days to leave you with a valuable feedback.

ASSAM COOPERATIVE APEX BANK HEAD OFFICE/MD

If the above two steps don’t prove beneficiary for you, in that situation, you can approach to the MD of the Assam cooperative apex bank. You can write to the Assam cooperative apex bank head office. The Head Office of the Bank will process your complaint and give you a feedback within 15-20 working days.
Address:-
The Assam Cooperative Apex Bank Ltd.
Pan Bazar
Guwahati-781001
Assam

BANKING OMBUDSMAN (LOKPAL) ASSAM

If your issue is not resolved within 30 days or you are not satisfied with the response, in that case, you can approach to the Banking Ombudsman of ACAB at the address mentioned below.
Address:-
Shri Anand Prakash
C/O Reserve Bank Of India
Station Road,
Pan Bazar
Guwahati-781001
Tel No.:- 2542556/2540445

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