It is the endeavour of the Bank to look into the problems of their customers and solve their issues. There are various issues faced by the users such as
KBL- SmartZ COMPLAINT BOX
1. Amount deduction
2. Payment failures
3. Mobile number not registering
And much more such issues are faced by the users. In this article, we will let you know about the way by which you can solve your issues.
In the initial stage, you can directly talk to the Branch Manager or call to the toll-free number of the Bank or fill the online complaint form. The care service is available for 24 hrs for their customers. Keep all the documents ready with you while calling to the toll-free number of the bank. The bank will take around 3-4 days to resolve your issue from the date of filing the complaint. The toll-free number of the bank is mentioned below:
Toll-free number:- 1800 425 1444/080-22021500
Email id:- [email protected]
If you are not satisfied with the response of step 1, you can approach to the Regional Manager of the Bank. The Regional Manager will take 8-10 working days to solve your issues. The Regional Manager will work according to the documents submitted for review.
If you feel that the level of investigation is not up to the mark, in that case, you can write to Head Office, informing about your issue. The Head Office will resolve your issue and give you feedback within 15-20 days. The address of the head office is mentioned below:
Karnataka Bank Ltd.
Customer care and Grievance Redressal Cell,
Head Office, Mahaveera Circle,
If you don’t get any response from Bank within 30 days or you are not satisfied with the response, you can approach to Banking Ombudsman. It is body appointed by The Reserve Bank of India and looks into the matter independently. Banking Ombudsman investigates your case independently without anyone’s interference.