Axis Bank is one of the most committed Bank to give best services to its customers. Axis Bank UPI is the Unified Payment interface application of Axis Bank through which customers can do online transactions. There are various different channels through which you can reach the Bank to file your grievances. Common issues faced by the customers are:-
1. Atm related issues
2. UPI app issues
3. Money deducted but not paid
4. Swipe machine related issues
5. Continuous transaction failure.
For solving your issues follow the steps provided below:-
AXIS BANK UPI ONLINE COMPLAINT FORM
In this step, you can file your complaint online by filling the online complaint form or you can call the toll free number of the bank or you can directly walk to your respective branch and bring your issue to the notice of Branch Manager. Bank will process on your issue and give you a valuable feedback within 2 days. The toll-free number of the Axis Bank UPI is mentioned below:
Toll-free No.:- 1800 209 5577
WRITE TO AXIS BANK UPI NODAL OFFICER
If the result of step 1 is not up to your expectation, you can follow step 2. In this step, you can write to the Nodal Officer at the address provided below and bring your issue to his/her notice. Note that you can’t approach directly to the Nodal officer, you have to follow the level wise escalation. The Bank will look into your matter and will you a feedback within 10 days.
AXIS BANK UPI PRINCIPAL NODAL OFFICER ADDRESS
If you are still not satisfied with the first two steps, you can bring your issue to the notice of Principal Nodal Manager. The address of Principal Nodal Manager is indicated below. You will get a feedback within 10 working days if level wise escalation is followed.
Corporate Office Address:-
Axis Bank Ltd, Bombay mills compound,
Pandurang Budhkar Marg,
Worli, Mumbai- 400025
Tel. – 022 2425 2525
Banking Ombudsman is a free body and looks independently in the issue. If you have followed step 1 and 2, you can directly approach to Banking Ombudsman for redressal instead of step 3. Banking Ombudsman is appointed by Reserve Bank of India (RBI).