COMPLAINT BOX FOR AXIS BANK UPI

 

Axis Bank is one of the most committed Bank to give best services to its customers. Axis Bank UPI is the Unified Payment interface application of Axis Bank through which customers can do online transactions. There are various different channels through which you can reach the Bank to file your grievances. Common issues faced by the customers are:-

1. Atm related issues
2. UPI app issues
3. Money deducted but not paid
4. Swipe machine related issues
5. Continuous transaction failure.
For solving your issues follow the steps provided below:-

AXIS BANK UPI ONLINE COMPLAINT FORM

In this step, you can file your complaint online by filling the online complaint form or you can call the toll free number of the bank or you can directly walk to your respective branch and bring your issue to the notice of Branch Manager. Bank will process on your issue and give you a valuable feedback within 2 days. The toll-free number of the Axis Bank UPI is mentioned below:
Toll-free No.:- 1800 209 5577

WRITE TO AXIS BANK UPI NODAL OFFICER

If the result of step 1 is not up to your expectation, you can follow step 2. In this step, you can write to the Nodal Officer at the address provided below and bring your issue to his/her notice. Note that you can’t approach directly to the Nodal officer, you have to follow the level wise escalation. The Bank will look into your matter and will you a feedback within 10 days.

AXIS BANK UPI PRINCIPAL NODAL OFFICER ADDRESS

If you are still not satisfied with the first two steps, you can bring your issue to the notice of Principal Nodal Manager. The address of Principal Nodal Manager is indicated below. You will get a feedback within 10 working days if level wise escalation is followed.
Corporate Office Address:-
Axis Bank Ltd, Bombay mills compound,
Pandurang Budhkar Marg,
Worli, Mumbai- 400025
Tel. – 022 2425 2525

BANKING OMBUDSMAN

Banking Ombudsman is a free body and looks independently in the issue. If you have followed step 1 and 2, you can directly approach to Banking Ombudsman for redressal instead of step 3. Banking Ombudsman is appointed by Reserve Bank of India (RBI).

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15 comments

  1. Satishkumar requested sir my register mobile no.9918xxxxx& my txnno.70xxx3& date 2xxxx17& time1xxxxx is failed butxxx rupees debited my account no.32xxxxxx839 old solve my problem.

    • Ramalakshmi Shanmuganathan

      Refund the amount Rs.2,250/- wrongly debit in my SBI bank account through axis pay UPI app

      • Dear Ramalakshmi,

        Please report this issue to below mentioned axis pay contact details :

        Axis Pay UPI App Toll Free : 1800 103 5577/ 1800 209 5577
        Toll free No.:- 1800 209 5577

        Corporate Office Address:-
        Axis Bank Ltd, Bombay mills compound,
        Pandurang Budhkar Marg,
        Worli, Mumbai- 400025
        Tel. – 022 2425 2525

  2. I can’t understand latest upgraded axis upi version so please tell me how i have to use the version

  3. PRADOSH KUMAR DAS

    Dear Sir,
    On 30.05.2017 , I initiated a transfer of Rs. 16000/- through AXIS UPI app.
    My account debited but the transaction failed.

    Trn_Id : 7150xxxx45267 , Dt: 30/05/2017

    Till date, this amount is not returned to my account.

    I raised a query : Query_ID- 10xxx6490 / 31.05.2017, but there is no response to this .
    Please look into it and arrange to return the amount.

    regards

  4. I signed up for axis pay UPI payment app and did transaction worth INR 941.5 at IRCTC( via UPI linked axis app to my central bank of India account) which failed and amount was also debited I raised query for same (query I’d 109048946) for which even after 48 hrs I didn’t got any response and I tried calling call centre they don’t have any idea for UpI transaction and I didn’t got and help from there . Such a worst kind of support from Axis bank .
    Txn I’d 715716597560
    Account no– XXXXXXXXXXXXXX8781
    Payment mode – UPI I’d
    Registered bank – central bank of India

  5. customer care not provide satisfied response.

  6. Please provide appropriate customer care number… For axis pay UPI app…

  7. Axis bank, Kharadi-Pune(almost each branch in Pune) is giving false promises for resolving the issue of ‘not receiving any OTP and NETSECURE codes for any type of transactions done through Axis bank, They’d given me Insta debit card with no. 4694XXXXXXXXXXXX when regular debit card didnt recieve on desired address
    Now when I am trying to use Axis UPI payment app, it displays account doent exist when registered with registered mobile no. 7757XXXX53

  8. I have tried to withdraw of Rs 5000 & Rs, 4000 from ATMWDL/AXIS BANK LIMITED /SPCN5402 ATM mcahine twice, and both the times money was not received. from my Andra Bank ATM card.

    However on the same day within in minutes Rs, 5000 remited to my account. however Rs, 4000 was not remited. therefore it is requested you to kindly remit debited amount of Rs, 4000 to my account.

    Kindly suggest me in this regard,

  9. Dear sir,

    On 6th November 2017,I transferred Rs 30000.00 has been deducted from my account but the money has not been transferred to the desire account.the transition detail are

    Axis account:91xxx746585
    Transition id:SBI7xxxB44AA89C83FBF2BBA8B (Rs.15000.00)
    Transition id:AXISxxxxxxx25127891991688559065 (Rs.15000.00)
    P2A/731xxx524598
    P2A/731xxxx96659

    • Dear Sir,

      As per the UPI Procedural Guidelines issued by NPCI, failed transaction debited money should be dealt by the PSP/ Bank, NPCI is not responsible for the refunds. Kindly contact your bank immediately and report the issue in written and get the complaint number for further assistance. If in case your problem doesn’t get resolved in 30 working or days or you are not satisfied with bank’s reply then you can further escalate the issue to the RBI Banking Lokpal of your state. All the Banking Lokpal addresses for each state is given here kindly Refer.

      Regards
      Saumya

  10. I, Anand kumar with a S/A holder in union bank of India at jhunsi branch ( IFS code: UBIN0566543 ) have tried to transfer Rs 1000 by AXIS BHIM UPI APP on 10/11/2017. The transaction was failed but the money (Rs 1000)which was debited from my account is not credited to my accouunt till now.
    MY MOBILE NO. 757xxx724
    UPI ID- [email protected] BANK
    TRANSCTION ID-7314xxx5299
    There fore I request to solve….

    • Dear Sir,

      As per the UPI Procedural Guidelines issued by NPCI, failed transaction debited money should be dealt by the PSP/ Bank, NPCI is not responsible for the refunds. Kindly contact your bank immediately and report the issue in written and get the complaint number for further assistance. If in case your problem doesn’t get resolved in 30 working or days or you are not satisfied with bank’s reply then you can further escalate the issue to the RBI Banking Lokpal of your state. All the Banking Lokpal addresses for each state is given here kindly Refer.

      Regards
      Saumya

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