PHASES OF COMPLAINT PROCESS IN MEGHALAYA COOPERATIVE APEX BANK

MEGHALAYA CO-OPERATIVE APEX BANK has been recognised as one of the Best Cooperative Banks in the country under the two-tier structure and has won several prestigious National Awards instituted by the National Federation of State Cooperative Banks. The Bank also received “Best Performance Award” from NABARD for the year 1996-97 and a “Special Award” for the year 2005 – 06. Meghalaya state cooperative bank provides many facilities to their customers but many customers can have problems in accessing or using their account, also a new user can get confused also, so, you can follow these simple steps and can resolve your issues easily.

 CONSULT MEGHALAYA STATE COOPERATIVE BANK BRANCH MANAGER

You can directly visit your nearby branch or talk to the branch manager and register your complaint or you can call the toll free number or fill an online complaint form. When you move into any branch don’t forget to keep all the valid proofs and documents related to your complaint and bank account. The bank will process your complaint and try to resolve it within 3-4 working days. If still you are not satisfied, you can follow the steps mentioned below. The contact details of the bank are mentioned below:
Phone no. : 2224166 / 2224160 / 2223753
Email: [email protected] [email protected]

WRITE ZONAL MANAGER OR HEAD OFFICE – MEGHALAYA STATE COOPERATIVE BANK

If you do not get any response from the branch manager or you are not satisfied with the answer, you can contact the zonal manager, you can write to Meghalaya state cooperative bank head office. The zonal manager will look into your matter and leave you with a valuable feedback withing 15-20 working days.
The Meghalaya Co-operative Apex Bank Ltd.,
M. G. Road,
Shillong 793001,
East Khasi Hills District,
Meghalaya.
OR
Address:
Bus Station Rd,
Akonggre,
Tura
Meghalaya 794001
Phone:0364 222 4166

BANKING OMBUDSMAN(LOKPAL) MEGHALAYA

If you are not satisfied with the above steps you can approach the Banking Ombudsman. Banking ombudsman of every bank is situated in its own state. Banking Lokpal is an open body and investigates the case without anyone’s interference. The address of Banking Lokpal Meghalaya is mentioned below:
Address of Banking Ombudsman:-
C/o Reserve Bank Of India
Station Road
Pan Bazar
Guwahati-781001
Tel-2542556/2540445

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