COMPLAINT PROCEDURE OF GUJARAT STATE COOPERATIVE AGRICULTURE & RURAL DEVELOPMENT BANK

Gujarat State Co-operative Agriculture & Rural Development Bank provides many facilities to its customers. This bank is an apex institution in the co-operative sector in the State of Gujarat for providing investment finance for the development of agriculture and allied activities. It has adopted the unitary structure and does its business through the network of branches numbering to 176. It has got 17 District Offices to control the working of branches. But sometimes you may encounter with some issues so, you can file a complaint and resolve it. The various phases of complaint box are:-

GUJARAT STATE COOPERATIVE AGRICULTURE & RURAL DEVELOPMENT BANK TOLL-FREE NUMBER

At the initial stage of the issue, you can directly walk into your respective Branch and consult with the Branch Manager or dial to the toll-free number or fill the online complaint form. The calling on toll-free number service of Gujarat State cooperative agriculture and rural development is available for 24hrs for all.

Phone no.: +91 – 079 – 26585365, 26585370, 26585371, 26587669
Fax No : (079) 26588269, 26581282
Website: http://www.khetibank.org/

 

NODAL OFFICER GUJARAT STATE COOPERATIVE AGRICULTURE & RURAL DEVELOPMENT BANK

If you are not satisfied with the response of the above step you can contact the Nodal Officer of the Bank and make the officer aware of your issue. The Nodal officer of the Gujarat State Cooperative Agriculture and Rural Development Bank will process your complaint and give you the feedback within 8-10 woking days.

GUJARAT STATE COOPERATIVE AGRICULTURE & RURAL DEVELOPMENT BANK HEAD OFFICE

If even after the two steps, you are still not satisfied, you can write about your complaint to the Head Office of Bank. The Head Office of the bank will process and provides result withing 15-20 working days. The address of the Head Office is mentioned below:
Address:
489, Ashram Road,
Nehru Bridge,
Navrangpura,
Ahmedabad,
Gujarat 380009
Phone:079 2658 5370

BANKING OMBUDSMAN(GUJARAT) GUJARAT

After following the three steps, if you didn’t get any response or not satisfied with the response, you can also write to the Banking Ombudsman. Banking Ombudsman is a body which investigates the issues without anyone’s interference and its located in the State capitals.
Address of Banking Ombudsman:-
C/o Reserve Bank Of India
La Gajjar Chambers
Ashram Road
Ahmedabad-380009
Tel-265823571/26586718

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